Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with XYNEX-01.

This Shipping Policy explains how orders are processed, printed, fulfilled, and delivered when you purchase from our Shopify store.

XYNEX-01 products are printed on demand and fulfilled through our print and fulfilment partner, BookVault. Because each physical book is printed to order, production and delivery times may vary depending on print capacity, destination, courier availability, and the shipping method selected at checkout.

This policy does not affect your statutory rights.

1. Order Processing & Print-on-Demand Fulfilment

All physical book orders are printed on demand after your order has been placed.

This means your order may go through the following stages:

  1. order confirmation;
  2. payment verification;
  3. fraud and address checks where required;
  4. print production;
  5. quality and fulfilment processing;
  6. dispatch by courier or postal service;
  7. delivery to the address provided at checkout.

Because this is a print-on-demand product, the item is not usually held as pre-printed stock.

2. Processing Times

Orders are normally submitted for print and fulfilment after payment has been successfully received.

Estimated processing times may vary depending on:

  • print queue volume;
  • product type;
  • order destination;
  • payment verification;
  • fraud screening;
  • courier collection schedules;
  • public holidays;
  • fulfilment centre workload.

Please allow reasonable time for your book to be printed, packed, and dispatched before the courier delivery time begins.

During busy periods, launches, sales, holidays, or fulfilment delays, processing times may be longer.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your purchase.

The shipping cost may depend on:

  • delivery country;
  • delivery postcode or region;
  • product weight;
  • package size;
  • courier service selected;
  • tracked or untracked delivery options;
  • fulfilment location;
  • any applicable shipping provider charges.

We do not hide shipping costs. The available shipping options and prices will be shown at checkout before payment is completed.

4. Delivery Options

Available delivery options may vary depending on the destination address.

Depending on your location, available options may include:

  • standard delivery;
  • tracked delivery;
  • signed delivery;
  • insured delivery;
  • courier delivery;
  • international delivery.

Not every delivery option will be available for every address.

For high-value orders, we may require tracked, insured, or signature-required delivery.

5. Estimated Delivery Times

Estimated delivery times shown at checkout are estimates only.

Delivery times begin after the order has been printed, packed, and dispatched. They do not usually include print production time.

Delivery may be affected by:

  • courier delays;
  • customs checks;
  • incorrect address details;
  • local postal disruption;
  • weather disruption;
  • public holidays;
  • strikes;
  • international transit delays;
  • failed delivery attempts.

We are not responsible for delays caused by the courier, postal service, customs authorities, or incorrect customer-supplied address information.

6. UK Delivery

UK orders are usually fulfilled through UK-based print and delivery services where available.

The available delivery services and costs will be shown at checkout.

For high-value orders, tracked and/or signed delivery may be used to protect both the customer and XYNEX-01.

7. International Delivery

International delivery may be available depending on the customer’s location and the shipping services available through our fulfilment partner.

International delivery times vary by country and courier service.

Customers outside the UK are responsible for any customs duties, import VAT, taxes, clearance fees, handling charges, or other charges applied by their local authorities.

These charges are not controlled by XYNEX-01 and are not included in the product price unless clearly stated at checkout.

If an international parcel is delayed by customs, this is outside our control.

8. Customs, Import Duties & Taxes

For orders delivered outside the United Kingdom, your order may be subject to import duties, taxes, VAT, customs charges, or local handling fees.

The customer is responsible for paying any such charges unless checkout clearly states otherwise.

If you refuse to pay customs charges and the parcel is returned, abandoned, destroyed, or delayed, any refund may be reduced by delivery costs, return costs, customs charges, loss of value, or other costs incurred.

9. Incorrect or Incomplete Delivery Address

Customers are responsible for entering the correct delivery address at checkout.

Please check your:

  • full name;
  • house number or building name;
  • street;
  • postcode;
  • town or city;
  • country;
  • email address;
  • phone number where required.

We are not responsible for failed delivery, non-delivery, return-to-sender issues, or lost parcels caused by incorrect, incomplete, or invalid customer-supplied address details.

If an order has already entered print production or dispatch, we may not be able to change the delivery address.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for any re-delivery, return, replacement, or additional fulfilment costs.

10. Failed Delivery Attempts

If a courier attempts delivery and the customer is unavailable, it is the customer’s responsibility to follow the courier’s instructions for re-delivery, collection, or delivery rearrangement.

If the parcel is returned to sender because it was not collected, refused, or delivery could not be completed, additional delivery charges may apply.

11. Lost Parcels

If you believe your parcel has been lost, please contact us at:

xynex.gold@gmail.com

Please include:

  • your full name;
  • order number;
  • delivery address;
  • tracking number, if available;
  • any courier communication you have received.

We will review the tracking information, fulfilment records, and courier status.

Where a parcel is confirmed as lost by the courier or fulfilment provider, we will assess the appropriate remedy, which may include a replacement or refund depending on the circumstances and your statutory rights.

12. Damaged Parcels

If your order arrives damaged, please contact us as soon as possible, ideally within 7 days of delivery, so we can investigate quickly with our print and fulfilment partner.

Please email:

xynex.gold@gmail.com

Include clear photos or video showing:

  • the outer packaging;
  • the carrier label;
  • the damaged area of the packaging;
  • the damaged area of the book;
  • any visible print, binding, or production fault.

Please keep the packaging until the issue has been reviewed, as it may be required for courier or fulfilment investigation.

This does not affect your statutory rights.

13. High-Value Order Protection

Because XYNEX-01 products may be high-value items, we may use additional fulfilment and delivery protection, including:

  • fraud screening;
  • address verification;
  • tracked delivery;
  • signature confirmation;
  • insured shipping;
  • delivery confirmation;
  • fulfilment record checks.

Tracking, signature evidence, fulfilment records, and delivery confirmation may be used in the event of delivery disputes, chargebacks, or fraudulent claims.

14. Order Tracking

If tracking is available for your selected shipping method, tracking details will normally be provided after dispatch.

Tracking information may take time to update after the parcel has been collected or scanned by the courier.

Untracked delivery options, where available, may not provide detailed delivery updates.

For a £300 order, we strongly recommend using tracked, insured, or signed delivery where available.

15. Pre-Orders, Launches & High-Demand Periods

During launch periods, promotional campaigns, restocks, pre-orders, or high-demand periods, fulfilment and delivery times may be longer than usual.

If any significant delay occurs, we will aim to update customers where possible.

16. Split Shipments

If an order contains multiple items, items may be fulfilled or shipped separately depending on product availability, print location, package size, or fulfilment requirements.

If this happens, you may receive more than one parcel or tracking number.

17. Refused Deliveries

If a customer refuses delivery without contacting us first, any refund may be reduced by:

  • original shipping costs;
  • return shipping costs;
  • courier charges;
  • customs charges;
  • loss of value;
  • any other costs incurred.

This does not affect your statutory rights where the item is faulty, damaged, incorrect, or not as described.

18. Contact Us

For shipping questions, delivery issues, tracking requests, or damaged parcel claims, contact:

Trading Name: XYNEX-01
Customer Support Email: xynex.gold@gmail.com

Return Address:
Provided separately where required.