Refund policy
Return & Refund Policy
Last Updated: July 2026
Thank you for shopping with XYNEX-01.
XYNEX-01 GOLD is a premium, high-value, print-on-demand, fill-in journal and annual life operating system. Because the product is designed for personal writing, scoring, tracking, reflection, and long-term use, returned copies must be carefully inspected before any refund is approved.
Please read this policy carefully before placing your order.
This policy does not affect your statutory rights.
1. Change of Mind Returns & 14-Day Cancellation Right
If you are a UK consumer buying online, you have the right to cancel your order within 14 days of receiving your item.
To cancel, you must contact us by email within 14 days of delivery:
Email: xynex.gold@gmail.com
Please include:
- your full name;
- your order number;
- the delivery address used on the order;
- the reason for return.
Once you have notified us that you wish to cancel, you must return the item within 14 days.
2. Condition of Returned Books
For change-of-mind returns, the book must be returned in new, unused, unmarked, resaleable condition.
You may inspect the book as you would in a physical bookshop, but you must not use it.
Because this is a premium fill-in journal, you must not:
- write in it;
- mark it in pen, pencil, highlighter, or any other material;
- fold pages;
- crease the spine;
- bend, dent, stain, or damage the cover;
- remove, tear, or damage any pages;
- handle it beyond what is necessary to inspect the item;
- return it with odours, dirt, moisture damage, or signs of use.
If the returned book shows signs of use, writing, pencil marks, page folds, spine creasing, damaged corners, stains, missing pages, or handling beyond inspection, we may deduct an amount from your refund to reflect the reduction in value.
Because written-in, marked, damaged, or visibly used fill-in journals cannot reasonably be resold as new, this deduction may be up to 100% of the item price where the item has lost all resale value.
3. Honesty, False Scoring, Use, and Return Abuse
XYNEX-01 GOLD is not supplied on a trial-use basis.
Customers must not purchase the book, use it, copy it, write in it, photograph or reproduce substantial parts of it, then attempt to return it as unused.
False claims, altered evidence, fraudulent chargebacks, return abuse, or attempts to return used goods as new may result in the order being disputed with the payment provider using all available evidence, including:
- delivery tracking;
- signature confirmation where available;
- order records;
- fulfilment records;
- customer communications;
- photographs or video evidence;
- return inspection notes;
- condition reports;
- packaging evidence.
4. Return Shipping for Change-of-Mind Returns
For change-of-mind returns, return postage is the responsibility of the customer.
Because this is a high-value product, we strongly recommend using a tracked, insured, signature-required delivery service suitable for the value of the item.
You are responsible for the returned item until it is received by us. If the item is lost or damaged in return transit, you may need to make a claim directly with your chosen courier.
Original standard delivery costs will be refunded where required by law. Any additional delivery upgrades, premium shipping services, or non-standard delivery options may not be refundable.
5. Return Authorisation Process
To protect both the customer and XYNEX-01, all returns must be arranged through our return authorisation process.
Please contact:
Once your request has been reviewed, we will provide:
- return instructions;
- the correct UK return address;
- a Return Authorisation Code;
- any required packaging instructions.
Please do not return items without contacting us first, as this may delay inspection and refund processing.
Items returned to the wrong address, without clear order information, or without following the return instructions may be delayed or may not be traceable to your order.
6. Inspection of Returned Items
Once your returned item is received, it will be inspected.
The inspection may include checking:
- cover condition;
- spine condition;
- corners and edges;
- page folds;
- page count;
- writing or pencil marks;
- stains or moisture damage;
- signs of use;
- packaging condition;
- whether the item remains resaleable.
We may photograph or record the returned item during inspection for fraud prevention, refund assessment, and dispute evidence.
After inspection, we will email you to confirm whether your refund has been approved, partially approved, or rejected due to condition.
7. Refund Timing
If your refund is approved, it will be processed back to your original payment method within 14 days of receiving the returned item, or within the timeframe required by law.
If a deduction is made for loss of value, we will explain the reason for the deduction.
Refund processing times may vary depending on your bank, card provider, PayPal, Shopify Payments, or other payment provider.
8. Damaged, Defective, Misprinted, or Incorrect Items
If your book arrives damaged, defective, misprinted, incomplete, or incorrect, please contact us as soon as possible, ideally within 7 days of delivery, so we can investigate quickly with our print and fulfilment partner.
This does not affect your statutory rights.
Please email:
Include:
- your full name;
- your order number;
- delivery address;
- clear photos or video of the issue;
- photos of the outer packaging;
- photos of the carrier label;
- photos of the damaged, defective, misprinted, or incorrect part of the book.
Examples of issues may include:
- missing pages;
- duplicated pages;
- severe binding faults;
- major print errors;
- incorrect item supplied;
- significant transit damage.
Minor colour variation, normal print-production tolerance, or slight differences between screen display and printed material may not be classed as a defect.
9. Remedies for Damaged, Defective, Misprinted, or Incorrect Items
Where an item is confirmed to be damaged, defective, misprinted, incomplete, incorrect, or not as described, we will provide the remedy required by UK consumer law.
Depending on the circumstances, this may include:
- a replacement copy;
- a repair where appropriate;
- a partial refund;
- a full refund.
Where appropriate, we will first seek to resolve print or transit damage by arranging a replacement copy at no additional cost to the customer.
If we require the damaged or defective copy to be returned, we will provide return instructions and, where required, cover reasonable return postage.
This does not affect your statutory rights.
10. Personalised, Bespoke, or Custom Orders
The right to cancel may not apply to personalised, bespoke, or custom-made items.
This includes any book printed with customer-requested:
- names;
- custom cover wording;
- custom internal wording;
- personalised pages;
- bespoke design changes;
- custom inserts;
- individually requested modifications.
Personalised or bespoke items may only be returnable if they are faulty, damaged, misprinted, incorrect, or not as described.
11. Print-on-Demand Notice
XYNEX-01 GOLD is printed to order through a print-on-demand fulfilment process.
Print-on-demand does not remove your statutory rights.
However, because each copy is produced specifically to fulfil an order, and because this product is a premium fill-in journal, returned change-of-mind orders must be unused, unmarked, and resaleable.
Used, written-in, marked, or damaged copies may be subject to a deduction for loss of value, which may be up to 100% where the item can no longer be resold.
12. Delivery, Non-Delivery, and High-Value Order Protection
Due to the high value of this product, orders may be subject to fraud screening, address verification, fulfilment checks, tracked delivery, and delivery confirmation.
For high-value orders, signature confirmation may be required.
If tracking confirms delivery to the address provided at checkout, this may be used as evidence in any delivery dispute or chargeback.
If you believe your parcel has not arrived, please contact us immediately at:
We will review the tracking, delivery evidence, fulfilment records, and courier information.
Customers must provide accurate delivery details at checkout. We are not responsible for failed delivery caused by incorrect, incomplete, or invalid customer-supplied address information.
13. Suspicious Orders and Fraud Prevention
We reserve the right to cancel and refund orders before fulfilment if they appear suspicious, high-risk, incomplete, inconsistent, or likely to be fraudulent.
This may include, but is not limited to:
- failed fraud checks;
- mismatched customer details;
- suspicious billing or shipping information;
- unusual order behaviour;
- incomplete contact details;
- previous chargeback or dispute history;
- suspected resale, copying, or abuse.
If an order is cancelled before fulfilment, any payment received will be refunded to the original payment method.
14. Chargebacks and Payment Disputes
If you have an issue with your order, please contact us first so we can investigate and resolve it properly.
Opening a payment dispute or chargeback without contacting us may delay resolution and may require us to submit evidence directly to the payment provider.
In the event of a chargeback or payment dispute, we may provide:
- order records;
- tracking details;
- delivery confirmation;
- signature evidence where available;
- product page information;
- return policy records;
- customer communications;
- fulfilment evidence;
- inspection photographs;
- return condition reports;
- proof of replacement or refund where applicable.
Fraudulent chargebacks, false non-delivery claims, false damage claims, or attempts to keep the product while recovering payment may be disputed.
15. How to Contact Us
For all return requests, refund questions, delivery issues, damaged item claims, or legal address requests, contact:
Trading Name: XYNEX-01
Customer Support Email: xynex.gold@gmail.com
Return Address:
Provided after return authorisation, where applicable.
16. Final Notes
This policy is designed to protect genuine customers, prevent return abuse, and ensure that high-value print-on-demand fill-in journals are not used, written in, copied, damaged, or fraudulently returned.
Nothing in this policy affects your statutory rights.